Be blunt for a moment, because this matters: this site is a free request resource run by New River Digital. We are not a tree company, and we are not an emergency line. The phone number below is not an emergency line either. If a tree is on a house, on a car, blocking a road, or touching a power line, call 911 or your utility company right now — do not fill out a form, do not wait for a callback.
For everything short of immediate danger — a tree that came down in the yard overnight, a pine leaning hard after a storm, limbs hanging over the driveway — the next steps matter, and doing them in the right order keeps everyone safe. That’s what this page covers: the first ten minutes, then how a free request works once the situation is stable.
Move people, pets, and cars away from the tree and from where it could fall or roll. A fallen tree can shift, and leaning trees can come down without warning.
If any part of the tree is on, under, or near a power line, stay far away and call your utility or 911. Never try to move a branch off a line yourself.
Storm-damaged trees are under tension and behave unpredictably. This is the single most dangerous time to pick up a chainsaw — leave it to people with the equipment and insurance for it.
Photos from a safe distance help everyone later — your insurance, and any provider. Take them now; you don’t need to go back.
If the tree touched the house, check for broken windows, damaged siding, or a shifted roofline — then call your insurance company. We can’t help with claims, but photos and a timeline help yours.
Once the situation is stable and there’s no immediate danger, send us a free request describing what happened. We’ll help you frame the next steps — and if it’s truly an emergency still, we’ll tell you to call 911 again.
Neither. This is a free, independent request resource run by New River Digital — we are not a tree company and we do not provide emergency dispatch. For immediate danger, call 911 or your utility company.
Call 911 right now. Do not touch the tree, do not stand near it, and do not wait on a form or a phone line. Send a request only after the immediate danger is handled.
Stay well away from it, keep people and pets clear, and treat it as a possible fall zone. You can send us a request describing the lean — we’ll help you frame it for a provider — but anything threatening a structure or blocking access should go to 911 first.
Stay clear and call your utility company or 911. No tree service — and not us — should touch anything on a line.
No. It’s free, and it doesn’t commit you to any work.
We use your details to follow up about your request, and we’ll tell you before sharing them with any provider.
Non-emergency storm cleanup? See storm damage in Jacksonville, NC. A tree that needs to come down? See tree removal. Cleanup and trimming? See tree trimming. Leftover stump? See stump grinding & removal. Rough prices? See the cost guide.
Describe what happened in plain English — free to request, no obligation, your choice on what happens next.
Not an emergency line. Leave a message if we miss you. For immediate danger, call 911 or your utility.
